Working at Marling Court
2 Bramble Lane, Hampton, TW12 3XB
Operated by Country Court Care Homes 2 Limited
37 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Great leadership and a positive family-like culture, but risk assessments were not updated promptly when behaviours changed, leaving staff without clear guidance."
Safety & Risk
4/10
!
People were not always protected against the risk of avoidable harm... the person's risk assessment had not been updated to reflect the behaviours they engaged in and to provide staff with clear and succinct guidance on how to effectively manage those behaviours... provider had not responded to the required change in need in a timely manner.
Staff Culture
6/10
✓
People, relatives and staff were positive about the culture of the home... We observed a relaxed atmosphere... Per 2020: 'It's like a family.' Staff were passionate and committed.
Staffing Levels
5/10
!
Staff were safely recruited and there were enough staff to meet people's needs. Records showed sufficient numbers of staff were deployed to ensure people's needs were met in a timely manner.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff received bi-monthly supervision, an annual performance review... The induction and probationary period was based on the Care Certificate... specialist training included stroke awareness, Parkinson's awareness, basic life support and allergy awareness.
Management
7/10
✓
People, relatives and staff were positive about the culture of the home. Comments included, 'She [registered manager] is great, charming, professional, when I've asked for help I've had it' and 'Very humble, giving time to listen, approachable, co-operating and we can always ask anything.'
Programmes
6/10
✓
Per 2020 comprehensive inspection: variety of activities available that included chair yoga, jewellery craft, movie club and 'Kids in bloom' visits... board games, bingo, massage sessions, reminiscence, classic Hollywood movies, arts and crafts and music and movement.
Points to consider
Risk assessments were not updated promptly when behaviours changed, leaving staff without clear guidance sometimes.
the person's risk assessment had not been updated to reflect the behaviours they engaged in and to provide staff with clear and succinct guidance... the provider had not responded to the required change in need in a timely manner.
Staffing is adequate to meet needs but nothing special, with no info on retention or low agency use.
there were enough staff to meet people's needs... sufficient numbers of staff were deployed.
Only standard training with some specialist topics like stroke awareness, no funded qualifications or career development mentioned.
Per 2020 comprehensive inspection: The specialist training included stroke awareness, Parkinson's awareness, basic life support and allergy awareness... bi-monthly supervision, an annual performance review.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews