Working at Marlin Lodge
31 Marlborough Road, Luton, LU3 1EF
Operated by Quality Care (Surrey) Limited
17 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Strong infection prevention, positive staff culture and comprehensive training, but COVID staffing pressures and basic activities hold it back."
Safety & Risk
8/10
✓
2022: Assured on preventing infections, effective PPE, testing, cleaning, outbreak management, hygiene and visitor processes.
Staff Culture
7/10
✓
Per 2019: Staff spoke positively about support, training, supervision and team communication; relatives praised staff highly.
Staffing Levels
6/10
✓
Per 2022: Measures in place to mitigate COVID-19 related staff pressures; per 2019: enough staff with a consistent team to support people safely.
Training & Dev
7/10
✓
Per 2019: Staff had comprehensive training, regular refreshers, additional training for needs, and achieved nationally recognised qualifications.
Management
7/10
✓
Per 2019: The registered manager promoted a positive, caring and inclusive culture; staff spoke positively about monthly supervision and support.
Programmes
6/10
✓
Per 2019: Employed activities coordinator with programme of trips, holidays, pantomime, social club and skill development activities.
Points to consider
Staffing is adequate with a consistent team but faced COVID pressures that needed mitigation measures.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Activities are regular and varied with a coordinator but basic like trips and shows, no specialist programmes.
Per 2019: they had employed an activities coordinator to help people plan how they would want to spend their time... pantomime show... trips out... holidays.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews