Working at Marlcroft
746 Warrington Road, Warrington, WA3 6AH
Operated by Community Care Matters Limited
5 bedsResidential homesHomecare agencies
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff feel well supported by the manager with a happy family culture and strong infection control, but no activities programme and COVID staffing pressures hold it back."
Safety & Risk
8/10
✓
The provider had effective IPC audits in place to ensure good practice was maintained.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Relatives described the service as 'like one big happy family' and staff enjoyed the relationships they had built with people.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: Rotas showed there was enough staff to support people.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Records showed that all staff training was in date.
Management
7/10
✓
Per 2018 comprehensive inspection: All of the staff we spoke with said they were well supported by the registered manager.
Programmes
4/10
!
Per 2018 comprehensive inspection: often people were supported to dine in the community.
Points to consider
No activities programme or coordinator, so the role is mostly routine personal care with basic outings.
No mention of dedicated activities coordinator, structured programmes or creative engagement beyond community dining and family visits. Per 2018 comprehensive inspection.
Staffing is adequate but with COVID related pressures that needed special measures.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews