Working at Marlborough Lodge
83-84 London Road, Marlborough, SN8 2AN
Operated by Fidelity Healthcare Limited
18 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Staff feel supported in a friendly team with enough staff and good training, but unpersonalised risk plans and basic activities need improvement."
Safety & Risk
5/10
!
Risks to people's safety were in place... However, some risk management plans did not consider all factors... some risk management plans were generic and not personalised.
Staff Culture
7/10
✓
Staff told us they were supported and felt able to share their views or raise concerns. Comments from staff included, 'We have a nice friendly team...' and 'I am happy with them, they are visible...'
Staffing Levels
6/10
✓
There were sufficient numbers of staff available to meet people's needs and staff had been recruited safely. Staff had time to sit with people and did not appear rushed.
Training & Dev
6/10
✓
Staff training had improved, and the induction process had been reviewed... Staff told us they felt they had the skills and knowledge needed to carry out their roles effectively.
Management
6/10
✓
There was a registered manager in post and we were told they were approachable. Quality monitoring systems were in place and helped to identify areas of improvement.
Programmes
5/10
!
People had the opportunity to take part in a range of activities... such as craft, baking, and gardening... developed a new activity programme.
Points to consider
Risk plans are not fully personalised and miss key details like how medicines affect falls risk, and there is no system yet for medicine safety alerts.
some risk management plans did not consider all factors which affect risk. For example, falls risk assessments did not review what medicines people were prescribed... Systems were not in place to receive and act on national medicines alerts.
Activities are basic like crafts, baking, gardening and local outings with no dedicated coordinator or specialist programmes to vary the workday.
we saw in people's records they had engaged in activities such as craft, baking, and gardening... developed a new activity programme.
Training covers standard mandatory topics like moving people safely and first aid but no evidence of specialist training or funded qualifications.
Training had been provided... on safe moving and handling, fire evacuation, first aid and safeguarding... regular supervision and an annual appraisal.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews