Last updated: 9 February 2026
"Great leadership and open culture with safe practices, but basic activities and weekend staffing need improvement."
Risks to individuals were managed well. Records demonstrated that there were comprehensive risk assessments in place for people. Medicines were stored, managed and administered safely.
The registered manager created a culture of openness and transparency within the service. Staff told us they felt able to talk to the registered manager about anything they wished.
Staff told us they felt the staffing level was sufficient but said new staff were being recruited to support the service at weekends.
Staff told us they received training in subjects specific to the need of people they supported, such as training in autism and responding appropriately when people displayed behaviours that indicated they were distressed or upset.
Staff told us the registered manager led by example and supported them in their role. The registered manager was visible within the service.
There were sources of engagement and activity available for people in all the communal areas, such as books, puzzles and craft materials. People told us they were supported to access meaningful activities and follow their individual interests.
Only basic activities like books, puzzles, crafts, and some trips or holidays mentioned, no dedicated activities coordinator or specialist programmes, so the role is mostly routine personal care.
There were sources of engagement and activity available for people in all the communal areas, such as books, puzzles and craft materials.
Staffing levels are adequate but recruiting more staff for weekends, so some shifts might feel a bit stretched.
Staff told us they felt the staffing level was sufficient but said new staff were being recruited to support the service at weekends.
AI Generated
Last inspected: March 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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