Working at Marland Court

The service was in breach of legal regulation in relation to people’s safe care and treatment as the service had not identified specific risks posed to people; staff were not provided with information on how to best manage or mitigate risks.

One member of staff we spoke with employed at the time of this assessment told us they felt intimidated by management and said, “I won’t be going back because of this and all the other issues. I have been apprehensive about raising any problems.”

A number of staff had left the service in the months before this assessment. The provider relied heavily on staff recruited from overseas.

We saw staff had requested additional training to better meet people’s complex needs, but this had not been explored or arranged. Although a programme of staff training and support was in place, staff required further knowledge and skills around dementia, mental health, end of life care, consent and capacity.

There had been no registered manager at the home since November 2023. A manager was in post and told us they had started their application to register with CQC, however we found no record of this.

There were few activities and opportunities for people, both in and away from the home.