Last updated: 10 February 2026
"Staff receive good training and feel supported, but staffing shortages and unresolved issues from audits hold it back."
Medicines were managed in a safe way; although the medication store room temperature was often recorded as being above the recommended temperature.
Staff were complimentary about the provider and felt they were very supported in their role.
Staff we spoke with told us there were times when there were not enough staff working with them to meet people's social and rehabilitation needs. We spoke with the registered manager and they agreed that there were times that people could not access the community due to low staff numbers.
Staff we spoke with told us they received appropriate training which gave them the skills and knowledge to carry out their roles. Training records we saw confirmed this.
The provider had a range of audits in place to monitor the service delivery. However, whilst issues raised during our inspection had previously been identified by the registered manager, they had not been resolved and there was no date for expected completion.
People had access to various activities although this was limited due to the staffing issues. The service had a therapy co-ordinator who was responsible for liaising with therapist and ensuring their advice was followed.
The manager knew about problems from audits but had not fixed them or set dates to complete the work.
whilst issues raised during our inspection had previously been identified by the registered manager, they had not been resolved and there was no date for expected completion.
Staff say there are not always enough of them on shift to meet residents' rehab and social needs like outings.
Staff we spoke with told us there were times when there were not enough staff working with them to meet people's social and rehabilitation needs.
Medication storage room temperature was often too high, even though medicines were given correctly.
the medication store room temperature was often recorded as being above the recommended temperature.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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