Working at Market Place
29 Market Place, Coleford, GL16 8AA
Operated by Step-A-Side Care Limited
2 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Staff feel well supported by an amazing manager with good training and culture, but staffing meets needs without extras and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
We were assured provider using PPE effectively, accessing testing, up-to-date IPC policy (2022); staff confident reporting concerns, safe medicines (2018).
Staff Culture
8/10
✓
Staff said 'I feel really well supported' and 'I can't think of a better company to work for.' Per 2018 comprehensive inspection.
Staffing Levels
6/10
✓
There was enough staff on duty to meet people's needs; measures in place to mitigate COVID-19 related staff pressures. Per 2018 and 2022 reports.
Training & Dev
8/10
✓
'The training is very good... positive behaviour management'; happy to agree training as required; regular supervision. Per 2018 comprehensive inspection.
Management
8/10
✓
Staff spoke highly of the registered manager: '[They] are amazing. Really understanding and listens... really look after the team.' Per 2018 comprehensive inspection.
Programmes
6/10
✓
People had a wide and varied social life: trips, pub, club, shopping, cooking together. Per 2018 comprehensive inspection.
Points to consider
Staff numbers are enough to meet needs with one-to-one support, but nothing extra like staff praising light workloads or super stable team.
There was enough staff on duty to meet people's needs.
Varied outings and independence support enrich the day, but no dedicated coordinator or specialist therapeutic programmes.
People had a wide and varied social life based on their preferences.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews