Working at Market Lodge
Ledbury Community Health & Care Centre, Ledbury, HR8 2AQ
Operated by Shaw Healthcare (Ledbury) Limited
10 bedsNursing homesRehabilitation (illness/injury)
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Plenty of staff, a supportive team that feels like family, and strong safety procedures, but no permanent manager leaves leadership unsettled."
Safety & Risk
8/10
✓
Risks to people's health and well-being had been identified and plans were in place to mitigate the risk... The provider had a clear and robust procedure to analyse and review accident and incident records.
Staff Culture
6/10
✓
A staff member told us, 'I am well supported, we have an excellent team... it is a pleasure to come to work. I call this my second family.'
Staffing Levels
6/10
✓
We found there were sufficient staff on duty to meet people's individual needs... Always plenty of staff.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff had been supported to provide good care through induction and on-going training.
Management
3/10
✕
At the time of our inspection there was not a registered manager in post, however the provider had recently appointed to the registered manager position.
Programmes
5/10
!
Per 2019 comprehensive inspection: People had opportunities to spend their time doing things they enjoyed... crafts in the community and liked to go into town for coffee.
Points to consider
No permanent manager in place yet, which means leadership feels a bit unsettled day to day.
At the time of our inspection there was not a registered manager in post, however the provider had recently appointed to the registered manager position.
Only standard training like induction and ongoing basics, no specialist courses or funded qualifications mentioned.
Per 2019 comprehensive inspection: Staff had been supported to provide good care through induction and on-going training.
Activities like crafts and community outings, but no dedicated coordinator or innovative programmes to make the role more varied.
Per 2019 comprehensive inspection: People had opportunities to spend their time doing things they enjoyed... crafts in the community and liked to go into town for coffee.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews