Last updated: 10 February 2026
"Staff feel supported with good training and regular meetings, but unsafe recruitment and basic activities hold it back."
Recruitment not always safe, fluid intake records inaccurate, and covert medicine guidance incomplete despite later amendments.
Staff felt supported by the manager, attended regular meetings, and a staff survey had been completed.
Safe recruitment processes were not always followed with missing employment history and references from friends; staffing levels sufficient but dependency tool unsuitable and some staff felt understaffed.
Staff were provided with an induction and training suitable for their job role including e-learning and face-to-face; supervision and appraisals planned.
Staff felt supported by the manager; relatives felt the manager was responsive and professionals gave positive feedback.
Programme of activities in place with bingo and music observed, but very little stimulation on nursing unit and recommendation to review provision.
Hiring new staff missed past job details and used references from friends instead of proper bosses, so you can't be sure everyone is fully checked.
Employee application forms were not always fully completed with missing information on employment history. References did not always correspondence with the information on the application form and some references were from friends of the applicant.
Fluid charts and some hidden medicine records weren't kept accurately, which could affect resident safety.
Records in relation to fluid intake were not always accurately recorded... One person did not have any guidance from the pharmacy on how the medication should be administered.
Activities programme is basic and doesn't work well for the nursing unit, leaving less variety in the job.
On the nursing unit, there was very little stimulation with interventions only occurring during care tasks. We recommend activity provision is reviewed for people living within the nursing units.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp