Last updated: 9 February 2026
"Enough staff always available and a supportive team, but unsafe medicines management and ineffective quality checks hold it back."
Systems were not in place to ensure people received their medicines safely. Risks to people were not always assessed and managed robustly.
Staff told us they were well supported by the registered manager and that the 'Team supports each other.'
People and their relatives told us there were enough staff available when they needed them. Their comments included, 'The staff are always on hand' and 'There seems to be a lot of staff who have time to sit and have a chat, which is important.'
Systems were in place to ensure staff received regular training in areas relevant to their role. Staff underwent competency assessments to ensure they had the knowledge and skills to provide safe and effective care.
The systems in place to monitor the quality and safety of the service were not always effective and placed people at risk of receiving unsafe or poor quality care.
There was a schedule of activities available for people to join in with, and these were advertised around the home.
Medication is not managed safely, with errors like giving out expired medicine and wrong timings.
We found one medicine with a shortened expiry had been given to one person after its expiry date. People who were prescribed time sensitive medicines did not always receive them at the correct times.
Management audits and checks miss big problems like medication errors and risks, so old issues aren't fixed.
Although a range of audits had been implemented since the last inspection, they failed to identify all the concerns we found at this inspection, including those regarding the management of medicines.
Only a basic schedule of activities with no coordinator or special programs, so the role stays mostly routine care.
There was a schedule of activities available for people to join in with, and these were advertised around the home.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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