Last updated: 9 February 2026
"Strong leadership, high staff morale and a positive family culture, although staffing lacks exceptional stability and activities have no specialist coordinator."
The MARs we saw were completed accurately and correctly. We saw evidence of audit activity that showed where any errors were found, that action had been taken and recorded... Staff took appropriate action following accidents and incidents.
The culture of the service was positive and inclusive... A member of staff said, 'It's like a family here, we all support each other'.
A member of staff said, 'We have enough staff for the number of residents we have'. Our observations supported this, and we saw people and staff spending social time together.
Per 2019 comprehensive inspection: specialist training in health conditions and mental health needs had been identified and completed. For example, staff told us they had training in Parkinson's and dementia awareness
The provider and staff had worked hard to develop strong leadership. Quality monitoring systems had been embedded and morale was high amongst the staff team.
Per 2019 comprehensive inspection: recent events had included a Grand National day, pancakes for Shrove Tuesday and a talk about your favourite book event... celebrating religious festival, eating meatballs on national meatballs day.
Staffing is adequate to meet needs but no evidence of exceptional stability or minimal agency use to keep workloads light.
Relatives told us there were enough staff to meet their loved ones needs safely... existing staff would be contacted to cover shifts in circumstances such as sickness and annual leave.
Activities include themed events and outings but no specialist programmes or coordinator to make the role more varied.
Per 2019 comprehensive inspection: recent events had included a Grand National day, pancakes for Shrove Tuesday... access to cultural, hobby and food related activities.
AI Generated
Last inspected: December 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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