Last updated: 10 February 2026
"Staff feel valued and supported with improved morale, strong teamwork and sufficient staffing, but everyday activities and medicines records need improvement."
Incidents reported and lessons learned, effective safeguarding, risks assessed; medicines better managed but further improvements needed in records and creams
Staff morale much improved with open culture and strong teamwork; 'Morale is much better, 100% better than before', 'Team work is much better now, open culture'
Dependency tool used for staffing levels, sufficient staff and skill mix, recruitment more robust with DBS checks; staff said 'We have time to spend with people', 'Now we have a chance to talk with people'
Staff received relevant training, regular supervision and opportunities for development; staff training matrix showed variety of courses, 'More staff are enrolling for NVQ now'
Staff told us they felt valued and supported by the manager and Nominated Individual, encouraged to voice opinions and management acted on them; 'The new manager is very accessible', 'The manager is a good listener'
Enthusiastic activities person with regular programme including bingo, cakes, community visits, planting; plans for second activities person
Only everyday activities like bingo and baking with one coordinator, nothing specialist to make the job more varied.
We have bingo every fortnight... The activities lady comes, we are going to make cakes... links with local community resources
Standard training with supervisions and some starting NVQs, no specialist courses or funded qualifications mentioned.
Staff received training relevant to roles... regular supervision... More staff are enrolling for National Vocational Qualifications (NVQ) now
Medication processes improved but records for creams not always followed and some handwritten entries need work.
Processes for applying and recording creams... not being consistently followed... where entries were handwritten some improvements were needed
AI Generated
Last inspected: May 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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