Last updated: 9 February 2026
"Improving staff morale and a new activities co-ordinator are strengths, but no registered manager, heavy agency use and training gaps undermine the workplace."
People were not supported to take their medicines safely... The lack of systems to make sure people were supported to take their medicines safely placed people at risk of harm. This was a breach of the legal regulation.
Staff told us that morale had been low for some time with previous management arrangements, however they felt that improvements were now being made.
Recruitment practices were not always safe... A senior carer had commenced employment prior to their references being received, or their Disclosure and Barring Service (DBS) being checked... a number of shifts had not been fully staffed.
There were several gaps in the training matrix and the induction records we reviewed had not been fully completed. Only a handful of care staff had received learning disability training despite this being mandatory since 2022.
The service has been without a manager who is registered with the CQC, which is their legal responsibility.
An activities co-ordinator was recently appointed; relatives told us they thought people should be supported with activities and to go out more often.
No stable manager in place with several changes since opening, so leadership feels chaotic and inconsistent.
The service had several managers since opening in October 2023 and the service has been without a manager who is registered with the CQC
Lots of agency staff covering shifts and recruitment without full checks, so the team lacks stability and familiarity with residents.
On the 2nd day of the inspection half the care staff on shift were agency workers... Recruitment practices were not always safe... breach of the regulation
Big gaps in mandatory training and inductions, plus missing specialist training for complex needs like dementia.
There were several gaps in the training matrix and the induction records we reviewed had not been fully completed... Staff told us they had not received any training around managing behaviours of distress
AI Generated
Last inspected: September 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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