Last updated: 9 February 2026
"Staff feel supported with good morale and safe medicines management, but the manager is not yet registered and training gaps remain for domestic staff."
Medicines were managed in a safe way, risks to people's health, safety and well-being were assessed, and safeguarding processes were in place.
Staff told us the morale is good, it's like a different home now with lifted atmosphere, and they feel fully supported by the manager.
Staff were deployed to meet people's needs in a timely manner and the use of agency staff had decreased since the last inspection.
Staff had completed all training deemed to be mandatory and had also completed more specific training to better meet the needs of people living with dementia, although there were some gaps in training for domestic and maintenance staff.
Both people and staff spoke positively about the support provided by the manager, but the manager had submitted an application to become registered and daily care records were not always accurate and contemporaneous.
The home employed an activity co-ordinator who helped to facilitate activities which were engaging and meaningful to people; people were singing and dancing during inspection.
Manager has applied to be registered but isn't yet, so leadership oversight might not be fully stable.
At the time of our inspection there was a manager in post who had submitted an application to CQC to become registered.
Some gaps remain in training for domestic and maintenance staff even though care staff training is up to date.
Although there were some gaps in training for domestic and maintenance staff, this had been identified by the management team and appropriate action put in place.
Agency staff use has decreased but staffing is just adequate, not allowing extra time for unhurried care.
The use of agency staff had decreased since the last inspection, meaning people were supported by staff who were familiar with them and their needs and preferences.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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