Working at Marillac Neurological Care Centre

Staff sometimes miss giving medicines because of poor stock checks and expired supplies.

one person missed four doses of their prescribed medicine because staff had not checked the medicine had passed its expiry date

They rely a lot on agency nurses because of hiring problems, and some people have to wait for help.

reliance on agency nursing staff as the director told us they were having difficulty recruiting to permanent posts... 'I do sometimes wait too long for my alarm'

Managers do audits but missed big issues like medicines problems and illegible therapy notes.

Quality audits of the management and administration of medicines were completed but had not identified the issues we found... some of the daily therapy records were illegible