Last updated: 10 February 2026
"Good training and positive teamwork, but a lack of meaningful activities and changing managers with poor oversight hold it back."
Medicines were stored, documented, and administered safely. Staff knew how to protect people from abuse and who they would report any concerns to.
Staff members told us the home was a good place to work, 1 staff member told us, “I can ask for support. What I like most is the teamwork. It is a really good team.”
We received mixed feedback from staff and relatives about whether there were enough staff. We reviewed duty rotas which evidenced the correct number of staff on each day
The registered manager had a training matrix in place which evidenced most staff had completed all their statutory and mandatory training and competency assessments
A new registered manager was in post... but provider’s internal monitoring systems failed to identify all of the concerns we found
People were not always supported to engage in activities that supported their social and mental wellbeing. We noted people were rarely involved in meaningful activities.
No real activities programme so days are mostly drives and routine care with little variety.
We noted people were rarely involved in meaningful activities. We noted people went on lots of drives, but some people were not supported to leave the vehicle.
Managers keep changing and oversight missed big issues like poor diets and risks.
relatives told us about the concerns they had relating to the turnover of managers and the inconsistencies this had caused... provider’s internal monitoring systems failed to identify all of the concerns
Staffing is adequate from rotas but some say not always enough staff.
We received mixed feedback from staff and relatives about whether there were enough staff.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp