Last updated: 10 February 2026
"A calm family-like culture and flexible staffing, but gaps in as-required medicines plans and basic training need improvement."
Care plans for medicines, prescribed to be taken 'as required' were not always in place. This meant, people may not receive their medicines when they need them. However, we did not find people had come to any harm.
There was a very calm, caring and fun atmosphere, as if everyone knew each other very well, which made the service feel like a 'community' and a 'family'.
Staffing levels were dictated by people's individual needs, with ongoing flexibility should people's needs change. A senior manager told us, 'If someone is going through struggles, we bolster the staffing up'.
Staff were complimentary of the training and support they received. Staff completed the care certificate.
The management team had an effective oversight of what was happening in the service. One person was highly complementary of the registered manager, and warmly told us, 'She [the registered manager] runs a tight ship'.
The provider organised activities such as climbing, sailing, canoeing and mountain biking. People belonged to local clubs, for examples writing and singing clubs.
Only standard training like the care certificate, no specialist courses or funded qualifications.
Staff completed the care certificate.
Some gaps in medication records, like missing plans for as-needed meds.
Care plans for medicines, prescribed to be taken 'as required' were not always in place.
Varied activities and trips but no dedicated coordinator or specialist programmes.
The provider organised activities such as climbing, sailing, canoeing and mountain biking.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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