Working at Maria Residential Home

No permanent manager in post during handover from retiring manager to family members, and oversight slipped on basics like fire doors and records.

The registered manager was retiring, and the role was being handed over to one of the proprietor's sons... There had been a lack of management oversight of the service in the recent past which had led to these omissions.

Some medication safety issues like not recording opening dates, contaminating tablets by touching them, and no guides for as-needed meds.

Opening dates for medicines were not recorded... they were not wearing any personal protective equipment (PPE) such as gloves. The staff member washed their hands but they touched the tablet with their fingers... "When required" PRN protocols were not in place.

No activities coordinator or special programmes, just basic stuff like games, colouring, music sessions, and occasional outings.

Activities were available to people... We observed people joining in with a music and movement session, watching TV, colouring and playing board games. Outings were provided for people who wished to participate in shopping and visiting cafes.