Working at Margaret's Rest Home

The service was in breach of legal regulation relating to safe storage of medicines and managing risks.

Some staff were afraid to speak up through fear of reprisal, and we were not assured by the end of our assessment that this would effectively be addressed.

People using the service and staff told us there was not enough staff on shift, however, we did not observe this during our inspection.

not all staff were up to date with their training at the time of inspection.

The providers and Registered Managers did not always have good oversight of the service and failed to embed learning into wider practices and systems.

a small number of people were supported with meaningful activities, for example, the Registered Manager is organising attendance to a rock concert for one person, whilst others are not supported effectively