Working at Margaret Thatcher Infirmary

Staff in the service had a clear understanding of safeguarding and knew how to take appropriate action... Risk assessments were person-centred, proportionate and regularly reviewed with the person they related to.

A member of staff told us, “This place has a friendly, community feel where everyone respects each other, like a family within professional boundaries.”

Staff told us the training provision was very good. They said they completed a mixture of online training, as well as face-to-face and practical training. Staff confirmed their training was kept up to date and refreshers were completed when needed.

Staff said they were very well supported. One staff member said, “From the matron down we receive the kind of support we need. There is an openness that maybe wasn’t here before the new matron [Manager] started.”

Per 2019 comprehensive inspection: formal art and music therapy sessions to focus on people who were not always socially engaged... a 98 year old who, after eight sessions, had remembered how to play the piano and was now involved in group activities.