Last updated: 10 February 2026
"Staff feel well supported by managers with a friendly family culture and innovative activities programmes, although shortfalls sometimes covered by agency staff."
Staff in the service had a clear understanding of safeguarding and knew how to take appropriate action... Risk assessments were person-centred, proportionate and regularly reviewed with the person they related to.
A member of staff told us, “This place has a friendly, community feel where everyone respects each other, like a family within professional boundaries.”
People told us, “There are more than enough staff here, including on weekends and this enables us to do what we want to do, when we want to do it.” Staff said that staffing shortfalls caused by sickness or leave were covered by other regular staff or agency staff.
Staff told us the training provision was very good. They said they completed a mixture of online training, as well as face-to-face and practical training. Staff confirmed their training was kept up to date and refreshers were completed when needed.
Staff said they were very well supported. One staff member said, “From the matron down we receive the kind of support we need. There is an openness that maybe wasn’t here before the new matron [Manager] started.”
Per 2019 comprehensive inspection: formal art and music therapy sessions to focus on people who were not always socially engaged... a 98 year old who, after eight sessions, had remembered how to play the piano and was now involved in group activities.
Shortfalls from sickness or leave are sometimes covered by agency staff instead of having perfect stability.
Staff said that staffing shortfalls caused by sickness or leave were covered by other regular staff or agency staff.
AI Generated
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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