Working at Margaret Roper House

No permanent manager in place for over a year, so oversight of risks and records is weak.

The service had been without a registered manager for over 12 months.

Medication handling has gaps like missing records and not all staff checked as competent recently.

Not all staff had an up-to-date competency assessment to ensure they were safe to administer people's medicines.

Some key refresher training like first aid and moving people is overdue.

some refresher courses for core training, such as first aid and moving and handling, were overdue.