Working at Margaret House
Church End, Royston, SG8 8JS
Operated by T M Kelly
43 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Innovative activities, excellent safety and a proud team culture, although staff turnover and recruitment gaps need improvement."
Safety & Risk
8/10
✓
2022 targeted inspection: Staff had training in infection control and PPE, observed using PPE correctly; assured provider preventing infections, using PPE effectively, up to date policy, vaccination compliance.
Staff Culture
7/10
✓
Per 2017 comprehensive inspection: Staff told us that they were proud to work at Margaret House. 'I really enjoy my job, we all work together as a team.'
Staffing Levels
5/10
!
Per 2017 comprehensive inspection: People, their relatives and staff told us that there were enough staff available to meet people's needs.
Training & Dev
5/10
!
Per 2017 comprehensive inspection: Staff received training... basic core training such as moving and handling and safeguarding as well as specific training modules such as end of life care and continence awareness.
Management
6/10
✓
Staff told us they were well supported by the provider and felt safe working at the service during the outbreak. (2022 targeted inspection)
Programmes
8/10
✓
Per 2017 comprehensive inspection: Provider installed Magic Table, one of only two care homes in the country, light and motion activated games for dementia engagement.
Points to consider
Enough staff to keep things calm and answer call bells quickly, but always recruiting suggests some turnover.
Per 2017 comprehensive inspection: the management team told us that they were constantly recruiting but were selective about the people they employed
Training includes basics and some extras like end of life care, but no funded qualifications or career development.
Per 2017 comprehensive inspection: evidence of various training elements... basic core training such as moving and handling and safeguarding as well as specific training modules such as end of life care and continence awareness
Recruitment for new staff had gaps like only one reference for some before they started.
Per 2017 comprehensive inspection: for the second staff member only one reference had been received prior to them starting to work at the home
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews