Working at Margaret Allen

People were protected from the risk of harm and abuse. There were safeguarding policies and procedures in place and staff were aware of their responsibility. Medicines were safely managed.

The service had an open and inclusive culture and people, their relatives and staff were positive about the way it was managed. Regular staff meetings took place.

There were enough staff on duty to meet people's needs, and care and support was delivered in an unhurried manner during the inspection. Staff said staffing levels were sufficient unless there was short notice sickness or absence.

The provider ensured staff received the induction, training and support they needed to deliver care safely and in a way people preferred. Staff were happy with the training and support they received from the manager and provider.

People knew the manager as she regularly worked on the floor with staff. The manager had an open-door policy and people said they were happy to speak with her about any concerns or suggestions they may have.