Working at Maranello

People were not protected from safeguarding risks in a timely manner. Where risks had been identified, in some cases, risk assessments did not identify how to support the person.

Staff gave mixed views about the support they received. Some staff said they felt unsafe when supporting individuals because they did not have the right skills.

Staff said they did not feel there was enough staff to meet peoples need. We observed there to be a lack of staff and found there to be a large deficit in support hours being put into the service.

Staff training records showed that staff were supporting people without the training required to support them safely. Where people must have rescue medicines for their epilepsy, not all staff had received the correct training.

Governance systems failed to identify improvements needed. Where required improvements had been identified, lessons learnt were not shared widely.

People did not leave their home over a period of several days.