Working at Mapplewell Manor

The provider used appropriate systems to safeguard people from abuse... Systems were in place to reduce the risk of people experiencing avoidable harm... suitable systems... to learn from any accidents or incidents. (Per 2019 comprehensive inspection)

Staff consistently referred to the service as being 'one big family'... Staff were very supportive of each other... very positive morale... low turnover of staff. (Per 2019 comprehensive inspection)

low turnover of staff which meant people were cared for by a consistent staff team who knew them very well... There were enough staff available to keep people safe and to meet people's needs in a timely manner. (Per 2019 comprehensive inspection)

Staff completed training in a range of different subjects... Staff had completed some experiential learning exercises... simulation to help them understand the effects of living with dementia... regular support and supervision. (Per 2019 comprehensive inspection)

Staff spoke very highly of the registered manager... 'The manager doesn't do it for the brownie points. It's from the heart'... '[Name] is a fantastic manager. She really cares for the staff, residents and community.' (Per 2019 comprehensive inspection)

The range of activities on offer... was extensive and varied... supported by a team of volunteers who regularly visited... regular dementia café... pen-pal programme. (Per 2019 comprehensive inspection)