Working at Mapperley Lodge
24 Ebers Road, Nottingham, NG3 5DZ
Operated by Heathcotes Care Limited
7 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Supportive management, good training and a stable team, but no activities programme and care staff doing cleaning duties hold it back."
Safety & Risk
8/10
✓
Staff received training on safeguarding... confident the registered manager would listen... Medicines stored securely... MAR accurately completed... Incidents recorded and learning shared with staff.
Staff Culture
7/10
✓
The service has created a homely atmosphere, where people and staff are happy and comfortable in the company of each other. A staff member told us, 'We have a really supportive team here' and 'Felt their role was really rewarding.'
Staffing Levels
7/10
✓
The service had a consistent skilled staff team, who met people's needs and kept them safe. On the day of our inspection, we observed that people were supported by the right amount of trained staff.
Training & Dev
8/10
✓
Staff told us they felt well trained... 'We get really good training and development here. One colleague is now progressing onto nursing training.' The registered manager and operations manager confirmed staff were able to progress their qualifications through a supportive training model.
Management
8/10
✓
The registered manager had an open door policy, and we saw people popping into their office for conversations during our inspection. A staff member told us, 'our manager is always available.'
Programmes
2/10
✕
No activities, engagement programmes, creative approaches, or anything beyond routine personal care and basic independence choices like meals and clothes mentioned.
Points to consider
No activities programme or coordinator to make the role more varied and fulfilling
No mention of activities coordinator, structured programmes, outings, or creative engagement beyond routine care
Care staff have to do housekeeping and cleaning duties with no dedicated support
The service did not employ a dedicated member of housekeeping staff, as this formed part of the care staff duties.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews