Working at Mapleton

Risks to people's health and well-being were assessed and reviewed appropriately. There was clear guidance in place for staff to follow. Medicines were safely managed. Incidents and accidents were appropriately recorded and analysed for patterns and trends. Safeguarding processes were in place.

Staff were positive about the culture created by the management team. Comments included, 'The registered manager and deputy manager are a lovely team... They want the best for everybody' and, 'You can approach them with any concerns.' Staff told us how much they enjoyed coming to work and valued their work colleagues.

The management team had addressed the concerns identified at the last inspection and were continuing to drive service improvement. They had created a culture which was person-centred, open, inclusive and empowering.