Working at Maples Care Home

Staffing feels stretched especially at weekends and lunchtimes, call bells not answered quickly and staff too task focused.

Sometimes at weekends I’ve noticed, there seem to be less staff... call bells were not always answered in a timely manner. Staff were very task focused.

Not all staff finish their induction training and key areas like epilepsy and talking to residents are missing.

not all staff had completed the induction process... At this assessment we found that this was still the case [no epilepsy training]. Staff had not received communication skills training.

Few activities mean most of the day is just routine care with little chance to do meaningful engagement.

others said there were not enough and they were left to sleep all day or had no meaningful conversations with staff... the majority of the time people were either asleep or sat in front of televisions.