Working at Mapledale

People continued to be protected from the risk of abuse and avoidable harm by the provider's robust policies and procedures. Safeguarding records showed the provider had followed their policies fully which helped ensure people remained protected. Medicines were managed safely.

Staff were motivated in their roles and felt confident in the management of the service. Staff commented on how good the team was in the service. Staff understood the values of the organisation and worked together to achieve good outcomes for people.

Staff told us the manager was approachable and supportive. Relatives were happy with the registered manager, one relative said 'The registered manager really engages well and is approachable and open to discussion.'

The provider employed communication and lifestyle coordinators, who worked alongside the staff team to develop exceptionally person-centred activities and experiences. The lifestyle and communication coordinators kept up to date with developments in best practice through regular consultation with specialist colleges.