Last updated: 10 February 2026
"Supportive management, motivated team and person-centred activities, although staffing lacks stable retention with agency reliance and training is basic."
People continued to be protected from the risk of abuse and avoidable harm by the provider's robust policies and procedures. Safeguarding records showed the provider had followed their policies fully which helped ensure people remained protected. Medicines were managed safely.
Staff were motivated in their roles and felt confident in the management of the service. Staff commented on how good the team was in the service. Staff understood the values of the organisation and worked together to achieve good outcomes for people.
The provider continued to ensure sufficient staff were on duty. Staffing levels varied in response to people’s activities and appointments. Staff felt confident there were enough on duty to support people safely.
The provider ensured staff received up to date training and new staff received a detailed induction. Staff told us they had found the training very useful and could additionally rely on the knowledge and skills of their colleagues. Staff received regular supervision.
Staff told us the manager was approachable and supportive. Relatives were happy with the registered manager, one relative said 'The registered manager really engages well and is approachable and open to discussion.'
The provider employed communication and lifestyle coordinators, who worked alongside the staff team to develop exceptionally person-centred activities and experiences. The lifestyle and communication coordinators kept up to date with developments in best practice through regular consultation with specialist colleges.
Staffing is adequate with enough staff to keep things safe, but no details on low staff turnover or minimal agency use.
The provider continued to ensure sufficient staff were on duty. Staffing levels varied in response to people’s activities and appointments. Staff felt confident there were enough on duty to support people safely.
Training covers the basics with inductions and supervisions, but nothing specialist or funded qualifications for staff.
The provider ensured staff received up to date training and new staff received a detailed induction. Staff received regular supervision.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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