Last updated: 10 February 2026
"Stable staffing and strong safety practices with approachable management create a positive culture, but standard training and basic activities hold it back."
People were safeguarded from abuse... Staff had a good understanding of how to report concerns. Medicines were stored safely... This reduced the number of medication errors. The registered manager regularly reviewed [incidents]... to help identify trends.
Relatives and staff told us there was an open and positive culture at the service... Our observations showed that staff interacted in a kind and respectful way towards each other.
The provider ensured there were sufficient numbers of suitable staff. The staffing levels were safe... The staff team were established and knew people well. One relative said, 'There are always lots of staff around when we visit'.
Staff received training about how to recognise and report any signs of abuse. Staff received medicines training and assessments of competency... assessed every 3 months. Staff had training in infection and prevention control... assessed regularly... through supervision.
Relatives and staff told us they felt the registered manager was approachable. One staff member said, 'We can contact them [registered manager and director] at any time.' The registered manager had acted on this immediately and put support into place.
People were supported to access the wider community and participate in activities. One relative said, 'They are always out doing something fun'. Most people living in the service attended a disco in the evening once a month.
Staff get standard training on things like safeguarding and medication checks, but nothing about specialist courses or qualifications for working with learning disabilities.
Staff received medicines training and assessments of competency in managing people's medicines which was assessed every 3 months.
Activities are basic like monthly discos and community outings with no dedicated coordinator or special programmes to make the job more varied.
Most people living in the service attended a disco in the evening once a month... People were supported to access the wider community and participate in activities.
AI Generated
Last inspected: January 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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