Working at Maple Tree Care Ltd
2 Epsom Gardens, Dereham, NR19 1TY
Operated by Maple Tree Care Limited
5 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Stable staffing and strong safety practices with approachable management create a positive culture, but standard training and basic activities hold it back."
Safety & Risk
8/10
✓
People were safeguarded from abuse... Staff had a good understanding of how to report concerns. Medicines were stored safely... This reduced the number of medication errors. The registered manager regularly reviewed [incidents]... to help identify trends.
Staff Culture
7/10
✓
Relatives and staff told us there was an open and positive culture at the service... Our observations showed that staff interacted in a kind and respectful way towards each other.
Staffing Levels
7/10
✓
The provider ensured there were sufficient numbers of suitable staff. The staffing levels were safe... The staff team were established and knew people well. One relative said, 'There are always lots of staff around when we visit'.
Training & Dev
6/10
✓
Staff received training about how to recognise and report any signs of abuse. Staff received medicines training and assessments of competency... assessed every 3 months. Staff had training in infection and prevention control... assessed regularly... through supervision.
Management
7/10
✓
Relatives and staff told us they felt the registered manager was approachable. One staff member said, 'We can contact them [registered manager and director] at any time.' The registered manager had acted on this immediately and put support into place.
Programmes
6/10
✓
People were supported to access the wider community and participate in activities. One relative said, 'They are always out doing something fun'. Most people living in the service attended a disco in the evening once a month.
Points to consider
Staff get standard training on things like safeguarding and medication checks, but nothing about specialist courses or qualifications for working with learning disabilities.
Staff received medicines training and assessments of competency in managing people's medicines which was assessed every 3 months.
Activities are basic like monthly discos and community outings with no dedicated coordinator or special programmes to make the job more varied.
Most people living in the service attended a disco in the evening once a month... People were supported to access the wider community and participate in activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews