Last updated: 10 February 2026
"Enough staff to meet needs and approachable managers, but no permanent manager and gaps in risk plans weaken leadership and safety."
Information about risks to people's health and wellbeing were not always comprehensive or up to date. For example, one person was at increased risk of choking, however there was no mitigation plan in place.
One staff member said, 'The managers are very approachable and are always making sure everything is done right'.
There were enough staff to meet people's needs and ensure their safety. The staff told us there were enough staff to support people.
Further improvements were required to ensure the staff always understood best practice in relation to specific needs people with a learning disability and/or autistic people may have.
There has been no registered manager in post for over 18 months.
People were supported to engage in meaningful activities, including support to travel wherever they needed to go.
No permanent manager in place for over 18 months, so leadership and governance have big gaps.
There has been no registered manager in post for over 18 months.
Risk plans missing details like for choking or seizures, so staff might not know how to respond in emergencies.
one person was at increased risk of choking, however there was no mitigation plan in place. Another person had a diagnosis of epilepsy but there was no mitigation plan on what to do in the event of a seizure.
Staffing covers shifts okay but turnover is high and they are still working to fix it for more consistent teams.
The provider continued to work on reducing staff turnover which supported people to receive consistent care from staff who knew them well.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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