Working at Maple Manor
3 Amber Court, Colchester, CO2 9GE
Operated by Maple Health UK Limited
5 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Staff get regular supervisions, training and enjoy good morale, but manager splits time with another home and staff rotations reduce oversight and familiarity with residents."
Safety & Risk
5/10
!
Whilst the majority of safeguarding referrals had been made in a timely manner, we identified 1 incident which could meet the threshold for safeguarding enquiries which had not been raised with the local authority... The service did not consistently make sure medicines and treatments were safe... paper medication administration records (MARs) were only transcribed by 1 senior staff member, with no additional checks.
Staff Culture
6/10
✓
Staff enjoyed their roles, and only positive feedback was shared about wellbeing and morale. Another staff member said, “Every day is different which is what I like, it’s brilliant.”
Staffing Levels
4/10
!
the provider had moved staff around between sister services to support another location. This had the potential to impact on people living at Maple Manor... newer staff were not always familiar with people’s needs.
Training & Dev
7/10
✓
Staff were supported with regular supervisions, and we received positive feedback that the registered manager supported and encouraged staff with development in their role, including access to formal qualifications in health and social care.
Management
4/10
!
the registered manager had been asked by the provider to support another location as well as Maple Manor. This meant management oversight and resources had been diverted from Maple Manor.
Programmes
6/10
✓
People had active lifestyles, including walks in country parks, going to the gym, and trampolining. We received positive feedback from people’s relatives about how staff proactively considered activities to promote this... [Staff] think of strategies to make [person’s] life more interesting and healthy, so [person] is doing gardening... We saw a vegetable patch in the garden.
Points to consider
The manager has to split time supporting another home too, so oversight and stability can suffer.
the registered manager had been asked by the provider to support another location as well as Maple Manor. This meant management oversight and resources had been diverted from Maple Manor.
Staff get moved around to other homes run by the same company, so newer team members are not always fully familiar with residents needs.
the provider had moved staff around between sister services to support another location. This had the potential to impact... newer staff were not always familiar with people’s needs, telling us, “I think the handover needs to be a bit more comprehensive.”
Some medication processes lack double checks and one safeguarding concern was not raised quickly enough.
paper medication administration records (MARs) were only transcribed by 1 senior staff member, with no additional checks... we identified 1 incident which could meet the threshold for safeguarding enquiries which had not been raised with the local authority.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews