Working at Maple Lodge

People were safely supported and risks to their health and wellbeing were well managed... Medicines were managed safely... When these were transcribed staff weren’t always following best practice to ensure two people prepared the documents and they used the pharmacy labels rather than prescriptions for the instructions which could lead to potential errors.

Staff felt supported by the registered manager and colleagues and felt able to contribute to decision making... A staff member told us, “I feel supported by [registered manager] 100% they are the reason staff stay.”

There were enough staff available at Maple Lodge to support people safely... Occasionally staff were expected to work across the providers other services which had an effect on consistency... the registered manager utilised bank staff in the event of staff sickness and annual leave.

Staff received training appropriate and relevant to their role which covered all areas of supporting people... Staff had completed the Tier 1 Oliver McGowan Mandatory training and the registered manager and deputy manager the Tier 2 level.

People had opportunities to access the community, spend time with their families, holidays, social and leisure hobbies and activities, visiting church and places of interest... Individuals took part in swimming, gym sessions, and dance classes... Activity timetables were in place.