Working at Maple Lodge Care Home

Medicines were stored, managed and administered safely. Individualised risk assessments were in place to ensure people could take risks safely. Staff were confident about how to raise concerns to safeguard people.

Staff felt respected, supported and valued by senior staff which supported a positive culture. Management and staff put people's needs and wishes at the heart of everything they did.

There were enough staff to meet people's individual needs and maintain their safety. The service had been using a large number of agency staff and the registered manager had managed to reduce the agency use recently.

Per 2020 comprehensive inspection: People were supported by competent, knowledgeable and skilled staff. Staff had completed training in relevant areas including dementia care and person-centred care.

The registered manager also had an open-door policy and staff felt able to raise any issues or ideas outside of meetings. Staff we spoke with all felt involved in developing and improving the service.

Per 2020 comprehensive inspection: A daily afternoon activities session provided an opportunity for people and staff to spend time together. Activities were inclusive and provided stimulation for people; dedicated activities coordinator.