Last updated: 9 February 2026
"Strong safety oversight, engaging activities, good training and open culture, but no registered manager yet."
The manager maintained good oversight of accidents and incidents and analysed records for trends and patterns. Where there had been an increase in falls the manager had implemented a recognised exercise scheme.
The provider, management team and staff had developed an open and honest culture, people and staff found them friendly and supportive.
There were enough available staff to meet people's needs.
Staff had received an induction and regular training that ensured they had the skills they needed to do their job.
The service did not have a manager registered with the CQC. However, a manager had been appointed and was going through our registration process.
The service had a newly appointed activities coordinator who was already making a positive impact... Records showed group activities were planned... One to one activity tailored to the individual was taking place regularly.
No permanent manager in place yet, though one has been appointed and is going through registration.
The service did not have a manager registered with the CQC. However, a manager had been appointed and was going through our registration process.
Staffing is adequate but needs a contingency plan for when lots of staff are absent.
There were enough available staff to meet people's needs. A contingency plan meant in the unlikely event of high levels of staff absence the service would still operate safely.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp