Working at Maple Leaf House

Heavy agency staff use stretches regular staff who have to train them on the job and cuts time for person-centred care.

The service relied heavily on agency staff. Where agency staff were new to the service, care staff felt responsible to support them in understanding their role and the needs of people. This sometimes had an impact on providing person-centred care and support as staff focused on completing tasks.

Not all staff have up to date training so skills may not be fully current across the team.

Not all staff had completed up to date training, however the registered manager assured us where training was outstanding, action had been taken to address this.

Low staff morale with people feeling stressed, overstretched and not listened to by managers.

Some staff reported feeling regularly overstretched, some told us staff morale was low. One staff told us, 'Everyone is a bit stressed.' Another told us, 'Staff sometimes get fed up because there's too much to do.'