Working at Maple House
27 Shirehall Lane, London, NW4 2PT
Operated by Optimum Support Ltd
4 bedsResidential homesHomecare agencies
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Supportive manager and open culture where staff feel valued, but limited activities and recruitment gaps hold it back."
Safety & Risk
6/10
✓
Systems and processes were in place to ensure staff provided people with safe care and treatment. People's risks were identified and assessed... We found two gaps on the MAR where staff signatures were missing which staff quickly identified and rectified.
Staff Culture
7/10
✓
There was an open and inclusive culture within the home where people and staff felt comfortable to share their views. Staff told us they felt supported by the registered manager.
Staffing Levels
6/10
✓
The registered manager spoke to us about how they ensured the home was covered with adequate staffing levels which was based on people's needs. They told us, 'Staffing levels are increased when people are unsettled or have appointments.'
Training & Dev
6/10
✓
Newly recruited staff went through an induction programme... Staff received regular training courses specific to the needs of the people they support. For example, staff received training on diabetes... The service ensured staff were supported via regular supervisions and appraisals.
Management
7/10
✓
People knew who the registered manager was and staff spoke to us of how supportive they were. One staff said, '[Registered manager] is a very good manager. He motivates and elevates you.'
Programmes
4/10
!
Staff supported people to take part in several activities, including integrating in the community... People had regular access to the community where staff accompanied them to places such as shops, banks and restaurants.
Points to consider
No activities coordinator or special programmes, so the role is mostly routine care plus basic outings and cooking.
Staff supported people to take part in several activities, including integrating in the community... People had regular access to the community where staff accompanied them to places such as shops, banks and restaurants.
Recruitment missed fully checking gaps in one staff's work history.
we found an instance where gaps in employment history for a member of staff had not been explored.
Staff sometimes missed signing medication sheets, even though they fixed it quickly.
We found two gaps on the MAR where staff signatures were missing which staff quickly identified and rectified during the handover audits.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews