Last updated: 10 February 2026
"Strong specialist training and proactive safety culture with varied activities, but no permanent manager and gaps in staff recruitment checks."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
The management team is approachable, supportive, and easy to contact. I feel comfortable raising any questions or concerns, and they are always willing to help.”
We found minor improvements were needed in recruitment records to ensure a full employment history was recorded. The manager told us they would act on this feedback straight away.
specialist training was made available to staff, including on how to support people with a learning disability and or autistic people, and to administer emergency medication for seizures. The service had also introduced new ‘Staff Champion’ roles, where staff had enhanced training and responsibility.
a new manager had taken over at the service and had applied to the CQC to become the registered manager. The previous registered manager continued to support the service as an operational manager.
We do everyday activities, so we go swimming, to the spa, trampolining, bowling, go to the zoo, the pub, football. We do at least 3 activities a day.”
No permanent manager in place, as the new one has only applied to register and the old one is just helping operationally.
a new manager had taken over at the service and had applied to the CQC to become the registered manager. The previous registered manager continued to support the service as an operational manager.
New staff sometimes start without full checks on their past jobs.
We found minor improvements were needed in recruitment records to ensure a full employment history was recorded. The manager told us they would act on this feedback straight away.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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