Working at Maple Dene
10-14 St Agnes Road, Birmingham, B13 9PW
Operated by Anchor Hanover Group
40 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Staff feel supported by great management and enjoy a happy family-like culture, although uncertain staff stability means shifts might sometimes feel stretched."
Safety & Risk
7/10
✓
People received their medicines safely. Medicines administration records were completed... Audits were carried out monthly to check that medicines were being managed in the right way.
Staff Culture
8/10
✓
One staff member said, 'I love working here. I have had some hard times and my job keeps me going.' Another staff member told us, 'It is lovely here. Everybody is very happy. It is a nice big family like home.'
Staffing Levels
6/10
✓
People were supported by sufficient numbers of staff who had the right mix of experience and skills.
Training & Dev
7/10
✓
Staff had received training they required to do their jobs and they also received regular supervision and appraisal. Additional training had been arranged to help staff understand each person's specific needs, for example, supporting people who were living with dementia.
Management
8/10
✓
Staff provided feedback about the management team which suggested they could approach them and felt supported. One member of staff commented, 'I am lucky to have a job here. The management are great. It is like a family.'
Programmes
7/10
✓
The provider had developed an initiative called Oomph. This was based on people doing physical activity... All staff had been trained to offer activities and there were champions for different activities.
Points to consider
Staff numbers meet needs but no details on team stability or agency use, so shifts might sometimes feel stretched.
There were sufficient staff to meet people's needs and safe recruitment procedures for staff were in place.
Some skin creams in rooms were not dated when first opened, a small issue in medicine checks.
Creams were stored in people's rooms. However, these had not always been dated when opened.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews