Working at Maple Court

We identified a breach of the legal regulations for safe care and treatment. People did not always have accurate care plans to guide safe practice. Medicines were not always properly and safely managed.

Some people felt there was a lack of continuity and retention of staff. For example, a person said, “They seem to have a problem with staff; they’re always changing them. There are always new faces.” A staff member described staffing as, “a struggle” noting there was limited time to spend with people outside of delivery personal care.

The provider had not ensured staff received training to meet people’s individual needs and in response to risk. This included staff having not received falls or catheter care training.

We received mixed feedback from staff in relation to the leadership and the support they received. For example, some staff noted their limited contact with the management team particularly if they worked nights.

There was limited activities provision which presented a risk that people would be under-stimulated. Staff interactions outside of basic care tasks, were observed to be limited.