Working at Maple Cottage
5 Amber Court, Colchester, CO2 9GE
Operated by Maple Health UK Limited
5 bedsResidential homes
Workplace Score
2.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.4/10
Key Finding
"Enough staff to support residents, but no permanent manager, unsafe safeguarding and medicines practices, plus training gaps undermine safety and oversight."
Safety & Risk
1/10
✕
Risks to people’s health and safety were not assessed and managed safely... safeguarding concerns and incidents were not always managed safely... Medicines were not always managed safely.
Staff Culture
3/10
✕
We received mixed feedback from staff about how valued and supported they felt... Comments included, “They [Nominated Individual] don’t always communicate with staff”, “I don’t feel supported” and “It would be nice if they [managers] were more supportive of staff.”
Staffing Levels
4/10
!
The provider had made sure there were enough staff available to support people. However... recent changes in the staffing within the service... had impacted how well staff knew people and the consistency of their support.
Training & Dev
2/10
✕
The provider had not always ensured staff were appropriately trained and competent... Some staff had overdue competency assessments and outstanding training in medicines handling.
Management
1/10
✕
At the time of the inspection, there was no registered manager in post and management cover was being provided by existing registered managers from other services within the organisation.
Programmes
2/10
✕
During the inspection we reviewed people’s daily care records and found limited evidence of meaningful activities and engagement.
Points to consider
No permanent manager in post and serious leadership failings mean oversight is weak and unstable.
there was no registered manager in post and management cover was being provided by existing registered managers from other services within the organisation
Safeguarding issues not handled properly and medication errors risk due to unsafe practices.
Safeguarding concerns and incidents were not always managed safely... Medicines administration records (MARs) were transcribed by a single staff member... without a second check... increased the risk of recording errors
Gaps in staff training and overdue competency checks leave workers unprepared for key tasks.
Some staff had overdue competency assessments and outstanding training in medicines handling... gaps in staff knowledge in key areas... such as medicines management, fire safety and incident reporting
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews