Working at Manton House
5 -7 Tennyson Avenue, King's Lynn, PE30 2QG
Operated by Manton House Care Home Ltd
22 bedsResidential homes
Workplace Score
3.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.7/10
Key Finding
"Flexible staffing meets residents' needs without agency use, but new inexperienced managers and seniors, training gaps and poor safeguarding hold it back."
Safety & Risk
3/10
✕
Safeguarding incidents were not always clearly recorded or show what actions were taken... incidents... not logged centrally to ensure there could be clear provider oversight.
Staff Culture
4/10
!
Comments from staff were mixed but most felt the new manager was approachable... some evidence that staff culture was poor.
Staffing Levels
5/10
!
Staffing levels were adapted in line with people's needs... There were some staffing vacancies and recruitment was ongoing. Agency staff were not being used.
Training & Dev
3/10
✕
The staff training record... showed gaps in online training and staff had been given six weeks to complete these... gaps in their knowledge particularly in relation to people's specific health care needs.
Management
3/10
✕
Manager in post for approximately four months... changes and processes were not firmly embedded within the service and we were not assured of the confidence and competence of the senior team some new to their role.
Programmes
3/10
✕
Photographic evidence was provided of social activities... On the day of inspection there was bingo. The range and scope of activities was limited.
Points to consider
No permanent manager in post, and new senior staff lack experience and basic knowledge for their roles.
The service had an acting manager who is not yet registered... A number of senior staff were new to role and not all had relevant qualifications or experience... lacked basic knowledge of people's underlying health care needs.
Training gaps leave staff without key skills for health needs like dementia and dehydration.
Not all staff had completed training in these key areas. Some staff were new to care... gaps in their knowledge particularly in relation to long term health conditions, end of life care and dementia.
Safeguarding incidents and risks not fully recorded or followed up properly.
Safeguarding incidents were not always clearly recorded or show what actions were taken to reduce the likelihood of another incident... Logged incidents were very low and... not logged centrally.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2021
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews