Last updated: 10 February 2026
"Staff feel supported with a strong team and engaging activities programmes, but no permanent manager, safety risks and poor staffing deployment are major concerns."
We identified 4 breaches of the legal regulations. Safeguarding concerns had not always been independently identified or promptly shared with external agencies... people did not always receive their medicines safely.
overall, staff felt well supported by managers... staff felt they worked well together as a team.
Staff were not always deployed safely... we observed staff not being in the line of sight of a person who needed this and staff not hearing a person with known swallowing difficulties coughing and calling for help.
Some improvements were needed to staff training to ensure staff could always meet people’s needs. For example, only 1 staff member had received diabetes training despite several people living with this health condition.
At the time of our assessment, the service had not had a registered manager in post since June 2022.
relatives felt positive about the range of activities available... dedicated activities staff... live singer and... intergenerational activities involving children from a local nursery.
No permanent manager for nearly two years means leadership and oversight are weak.
the service had not had a registered manager in post since June 2022.
Safety risks like poor safeguarding reports and medication errors make the job stressful.
Safeguarding concerns had not always been independently identified or promptly shared with external agencies... people did not always receive their medicines safely.
Staff are not always in the right place, leaving residents unsupervised when they need watching.
we observed staff not being in the line of sight of a person who needed this and staff not hearing a person with known swallowing difficulties coughing and calling for help.
AI Generated
Last inspected: June 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp