Last updated: 10 February 2026
"Staff get strong training and feel supported with enough staff for one-to-one activities, but bosses above the manager provide little oversight and safety records have gaps."
Management of risks to people had improved, however further improvements were needed to ensure people were supported to stay safe... we still identified some minor issues around record keeping [for medicines].
Staff told us they felt supported by the registered manager and told us they believed improvements in the service were being made.
The service had enough staff, including one-to-one support for people to take part in activities and visits how and when they wanted.
The registered manager told us they sourced additional training for staff, including Learning Disability and Autism awareness and positive behaviour support and de-escalation, to enhance staff skills and knowledge.
The provider had failed to maintain oversight of the care provided. The support from the provider was very minimal and the provider was not actively involved in supporting the registered manager to drive the improvements.
Staff encouraged people to take part in community-based activities and hobbies. One person told us, 'I like the activities we do here, I went away in the summer with [staff's name] and it was the best, I went on the go-karts 3 times'.
The bosses above the manager are not checking in or helping enough, so governance issues keep popping up.
The provider had failed to maintain oversight of the care provided. The support from the provider was very minimal and the provider was not actively involved in supporting the registered manager to drive the improvements.
Risk assessments and medicine records still have some gaps that need fixing for full safety.
They still required more person specific guidance for staff to ensure information about risks and safety was comprehensive and up to date... some handwritten entries were still not signed by 2 staff to confirm they were accurate.
Staffing is enough for now with one-to-one support, but no info on low staff turnover or planning ahead.
The service had enough staff, including one-to-one support for people to take part in activities.
AI Generated
Last inspected: December 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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