Last updated: 9 February 2026
"High staff morale and strong safety practices, but basic activities and uncertain staff retention hold it back."
Per 2020 comprehensive inspection: People were protected from avoidable harm and abuse. Staff were trained in safeguarding... Medicines were received, stored, administered and disposed of safely. Recent 2020 IPC inspection: We were assured the service was following infection prevention and control guidance.
Per 2020 comprehensive inspection: The service had a welcoming and friendly atmosphere and staff morale was high. Staff told us they felt listened to and the manager acted straight away if concerns were raised.
Per 2020 comprehensive inspection: There were enough staff on duty to meet people's needs, to enable people to take part in social activities and to attend medical appointments. People told us they received care in a timely way.
Per 2020 comprehensive inspection: Staff were up to date with training that the provider deemed as mandatory. Specialist training based on people's specific needs had been completed. For example, dementia care. Staff were supported through supervision and annual appraisals.
Per 2020 comprehensive inspection: Staff told us they felt listened to and the manager acted straight away if concerns were raised. The service was well managed and organised.
Per 2020 comprehensive inspection: People enjoyed the social activities arranged for them. They did arts and crafts, quizzes, board games and entertainers came into the service offering exercise sessions and musical afternoons.
Only basic activities like arts and crafts, quizzes, board games, and entertainers, so the role is mostly routine personal care with little variety.
They did arts and crafts, quizzes, board games and entertainers came into the service offering exercise sessions and musical afternoons.
Staffing is enough to get care done on time, but no details on low agency use or staff sticking around long-term.
There were enough staff on duty to meet people's needs, to enable people to take part in social activities and to attend medical appointments.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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