Working at Mansfield
11 Lindhurst Lane, Mansfield, NG18 4JE
Operated by Heathcotes Care Limited
5 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Staff feel valued with good training and varied activities, but management overlooks incident patterns and injury monitoring is inconsistent."
Safety & Risk
5/10
!
Safeguarding and medicines good overall, but injury monitoring not recorded and incident reviews lacked pattern analysis.
Staff Culture
6/10
✓
Staff told us they felt valued and involved; they were complimentary of the registered manager who was open and supportive.
Staffing Levels
5/10
!
People were supported by sufficient numbers of staff that were deployed appropriately to meet their needs, with an established staff team.
Training & Dev
6/10
✓
Staff had received an induction including the care certificate, refresher training, and regular opportunities to discuss work, training and development needs.
Management
4/10
!
The registered manager had not identified a behavioural incident that could have been avoided due to insensitive staff comments, and lacked detailed analysis of incidents for themes and patterns.
Programmes
6/10
✓
Staff supported community trips, outdoor pursuits, holidays, day trips, music courses, gym visits and goal achievement activities.
Points to consider
The manager misses chances to analyse behaviour incidents for patterns and did not spot one caused by insensitive staff comments.
a behavioural incident had occurred that could have been avoided and the registered manager had not identified this... no analysis of behavioural that considered any themes and patterns
Staff numbers are enough to meet basic safety needs but show no strong evidence of stable teams or very low agency use.
People were supported by sufficient numbers of staff that were deployed appropriately
Injury checks and accident records are not always followed up in writing, and behaviour issues lack full pattern reviews.
the monitoring of injuries was not recorded to confirm what action had taken place... ABO were not reviewed to monitor behaviour to try and understand why incidents had occurred
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews