Working at Mansard House

There was a genuinely open and transparent culture. Staff were fully committed to reporting incidents and learning lessons when things went wrong... proactive risk assessments.

Every staff member was proud to work at the home... We perceived a 'family house feeling' throughout the day of our inspection.

We identified that Mansard House had an established and settled staff team, who were well trained, confident and knowledgeable... very low staff turnover.

Records showed the staff team completed an exceptionally wide range of mandatory training modules... bespoke Dialectical Behaviour Therapy (DBT) training had been arranged for the staff team.

This outstanding service was managed by a genuinely compassionate leader, who continued to develop her own skills, whilst supporting the staff team to embark on new learning experiences.

The 'Recovery Star' was used in the most effective way. It was creative and was embedded throughout all aspects of the service... workshops entitled, 'Hidden sugars' and 'Mood foods'.