Last updated: 10 February 2026
"Good management support and positive team morale, but safety issues with windows and cream records, plus overdue training, need improvement."
Window restrictors not fitted to two bedroom windows (resolved during inspection); further work needed for consistent documentation of topical creams.
There was a positive culture at the home; staff and managers told us there was good team morale; regular supervisions and team meetings.
Staff schedules showed the home was consistently staffed in line with provider's assessment; improvements made in staff deployment with appropriate support observed.
Improvements made to staff training although training matrix showed areas of outstanding training; systems in place with scheduled face-to-face sessions.
The registered manager had a good rapport, open-door policy, felt well supported by provider; staff and managers told us there was good team morale.
Records for applying creams not always kept properly, and bedroom windows were not safe until fixed right after inspectors arrived.
Window restrictors had not been fitted to two smaller windows in people's bedrooms. However, the registered manager resolved this during our inspection. Further work was needed to ensure the application of topical creams was managed safely.
Some staff training is still overdue even with recent improvements and catch-up plans.
Although the training matrix showed areas of outstanding training, systems were in place to identify when staff required training and we saw evidence of face-to-face training scheduled for the rest of the year.
AI Generated
Last inspected: September 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp