Working at Manordene

Alleged safeguarding incidents were not investigated appropriately or reported to the local authority.

One member of staff told us, “I feel it's lost its spark here over the last few years. Staff morale is really down, and I think that does create all over bad feeling.”

We found there were not sufficient numbers of staff deployed to ensure safe care.

Out of 23 staff, 21 had not received training in ‘Behaviours that Challenge’, Nutrition and Hydration or Diabetes and the remaining 2 staff’s training was out of date.

Staff fed back that when they tried to suggest improvements were made, they did not feel listened to.

During our visit, the majority of people were just sat in the lounge with very little to occupy them aside from the television being on.